You can get the error code 0xc00000e9 in Windows 10 or 8 operating systems due to different kinds of reasons. Some of the causes are that if there is a glitch in the hardware devices then there is a possibility that you may encounter this problem. If the hard disk contains corrupt data or if it has an internal failure, then you may also encounter this problem.
The files or applications that are present in the system get corrupted by an internal error then this problem may crop up. If the operating system MBR is not set correctly, you can even fix this problem before that. The next section provides solutions to this error.
Solutions to correct error code 0xc00000e9
In this section you will find several steps that can help you to correct this error in a simple way.
Restore MBR (Manual Boot Record) via Command Prompt
This point allows you to correct the MBR using the command prompt. Follow the steps below to do that.
- First, start up the computer using the installation CD or flash drive. When the ‘Welcome’ window appears, choose the ‘Recover your computer’ link in the bottom left of that window.
- After that, you will see a screen with a blue background with the heading ‘Choose an option‘. Now, from another option present in this window, select the ‘Troubleshoot’ option.
- Then in the next window choose the ‘Advanced options’. In the next window that appears, choose the ‘Command Prompt’ option.
- Once the ‘Command Prompt window appears, type the following commands and press the’ Enter ‘key after each of them to run: “bootrec.exe / rebuildbcd”, “bootrec.exe / fixmbr”, “bootrec.exe / fixboot “.
- Allow some time to complete all of the above commands. Once the execution is complete, restart the computer and after the boot process, inspect whether you still get this error or not.
Use the advanced startup function to repair the computer error 0xc00000e9
You can use a feature called ‘Advanced Startup’ on Windows 10 to repair the computer. Follow the steps below to use this feature.
- First, tap on the ‘Cortana logo’ just next to the Windows logo on the taskbar to open the search area. Within that area, type “command prompt” and then press the ‘Enter’ key. Now from the result of the search, tap on the option ‘Command Prompt’. This will open the new window with the same name as the previous option.
- In this window, type the command “shutdown / r / o / f / t 00” and then tap the ‘Enter’ key to run it.
- After the above command executed, the computer will start up with the ‘Advanced Startup’ screen for you.
- On this screen, look for the option ‘Automatic Repair’ and then choose. Then follow the information on the screen to start the repair process.
- Finally, when this repair procedure is over, simply restart the machine and check if this error comes back or not.
Examine all peripherals
This section provides solutions for inspecting all peripherals connected to your computer.
- Shut down the computer normally first.
- Once the computer turned off, review all USB devices connected to the computer. If possible, disconnect all USB or external devices and turn on the computer.
- Now investigate if you are still getting this error code or not. If you do not encounter this problem, place each external device one by one, and see if you encounter this problem or not.
- If you encounter this problem for a device, change the USB cable and update the driver of that specific device. Repeat the last line for all devices with which you are experiencing this problem.
- Finally, restart the computer.
Run Check Disk Feature from the command prompt
When the hard drive damaged, you can repair it using the command prompt using the ‘CHKDSK’ function on the Windows operating system. Follow the steps below to know how to start this function.
- First, tap on the combination of the ‘Windows and X‘ keys to open the Menu Options section.
- Now choose the option ‘Search’ in that menu. This will open the search area, where you type ‘command prompt’ and then hit the Enter button. Then from the search output, find the option ‘Command Prompt’ and right-click on it. After that, select ‘Run as administrator’ from the list of pop-up options.
- When the Command Prompt window opens, type the following command and hit ‘Enter‘ to run. – “chkdsk E: / f / r / x“. Put the drive letter of the disk in place of ‘E’.
- Have the command check the disk for any errors. If additional issues are found, it will be resolved automatically.
- Restart the computer once the command has run.
Use the SFC tool to fix the corrupt system files
You can also confront this error code 0xc00000e9 if there are corrupt system files on the computer. To solve this problem, you need to use the SFC tool that comes standard with the Windows operating system. Below are the steps for using this tool.
- Follow the first two steps on the previous points to open the Command Prompt window.
- Once this window opens, type the following command ‘SFC / scannow’ and tap the ‘Enter‘ button to run it.
- When this command executed, the system will automatically search for corrupt files and if it finds one it will repair it.
- Once the repair process is complete, close the Command Prompt window and restart the machine.
When you get the error code 0xc00000e9 on the Windows 10 computer, follow the points carefully to correct it. But don’t worry even after following these points if you can’t fix this issue and repeatedly get ‘this item is encoded in unsupported format 0xc00d5212‘. You can refer to other tech-related articles on our website. Further, if you need an answer about video code troubleshooting that not supported, please share your experience in the comment box.
Sarah Johnson is a Microsoft Office expert and I am working in the technology industry for the last 5 years. As a technical expert, I wrote technical blogs, white papers, and reviews for many websites such as www.office.com/setup.